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About Chris
AI Workshops
Speaking
Advisory
Content
Books
Blog
Podcast
Frameworks
AI-Powered Customer Success
AgenticAPI
Customer Transformation
Autonomy Validation Matrix (AVM)
Qualitative AGI Model (Q-AGI)
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Recent Articles and Thoughts
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Additional Content
Articles
Why LLMs Hallucinate, Entice, and Can’t Answer Why
Articles
Design Thinking for Customer Success: A Blueprint for Innovation, Not Sales
Articles
Evolving Customer QBRs for Future Value
Articles
The Top 20 Most Misused Terms in AI
Articles
The “You Bias”: Why AI Thinks You’re a Genius
Articles
How Can Businesses Benefit From Employees With High Aspirational Intelligence?
Articles
Your Primary Responsibility as a Founder: The Customer is Always First
Articles
Rethinking the API Consumer: A Paradigm Shift Towards Experience-Based API Design
Articles
Existential Intelligence for Customer Value Alignment & Loyalty
Articles
B2B Doesn’t Exist
Articles
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Customer Transformation
Leveraging Customer-Centric Insights for Meaningful Experiences
Articles
Customer-First Innovation Strategies for 2025
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About Chris
AI Workshops
Speaking
Advisory
Content
Books
Blog
Podcast
Frameworks
AI-Powered Customer Success
AgenticAPI
Customer Transformation
Autonomy Validation Matrix (AVM)
Qualitative AGI Model (Q-AGI)
Work with Chris