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Recent Articles and Thoughts.
AI
Apple
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Digital Strategy
LLM
Apple’s Stance on AI Reasoning and Its Impact on Customer Experience
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AI
Customer Experience
Customer Loyalty
People
The Cost of Relationships: Why Executives Must Value People Over Efficiency
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AI
Customer Success
Intelligent Experiences
Strategy
Mastering Customer Success with Intelligent Experiences
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Additional Content.
Articles
Putting Customers First: A Business Imperative
Articles
How Wendy’s and Kellogg’s Reminded us to Listen to our Customers
Articles
Converging Customer Success and Digital Strategy for Ultimate CX
The Chris Hood Show
Social Engagement with Bogomil Stoev
Articles
,
Interviews
,
Press
World’s Top 30 Customer Experience Professionals for 2024
The Chris Hood Show
Positive Morale with Derick Johnson
The Chris Hood Show
AI Careers with Ben Gold
The Chris Hood Show
Co-Creation with Katrin Zimmermann
Articles
,
Customer Transformation
Customer Transformation for Nonprofits
The Chris Hood Show
Positive Cultures with Matthew Rolnick
The Chris Hood Show
Market Appeal with Shannon Peel
The Chris Hood Show
Business Automation with Quinton Newman
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