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Recent Articles and Thoughts.
Customer Engagement
Logical Intelligence
Problem Solving
Strategy
Logical Intelligence in Customer Interactions to Solve Problems
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Customer Success
Customer Trust
Sales
Customer Trust and Success: Why Sometimes It’s Best to Say No
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Custome Value
CVA
CVM
Digital Strategy
The Many Faces of Customer Value
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Additional Content.
Articles
Ben Phillips’ 10 Commandments of Customer Experience
Articles
How to Innovate Immersive Customer Experiences
Articles
Exploring Web 2.5: The Next Frontier in Customer Engagement
Articles
What’s a Typical Customer? Redefining Personalization Strategies
Articles
Interpersonal Intelligence: Building Collaborative Teams
Articles
Inspiring Customer Loyalty Through Forward-Thinking Moral Intelligence
Articles
Moral Intelligence and Its Impact on Consumer Trust
Articles
Empowering HR for a Customer-First Culture
Articles
What is Cultural Intelligence and Its Impact on Social Media
Articles
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Customer Transformation
Digital Transformation is NOT a Customer-First Strategy
Articles
Leverage Aspirational Intelligence for Your Customer Strategy
Articles
What is Aspirational Intelligence, and Does it Matter in Business?
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About Chris
Books
Workshops
Keynotes
Media & Articles
Blog
Quotes
Videos
Podcast
Work with Chris
