Customer Transformation Coaching

Customer Strategy & Digital Business Coaching

If overwhelm has set in, seize the opportunity to ignite transformative change in your enterprise. Specializing in Digital Strategy, Business Leadership, Customer Transformation, and Artificial Intelligence (AI) Innovation, our workshops cater to CEOs, C-Suite members, Entrepreneurs, and forward-thinking leaders. 

Customer success workshop in London



PROGRAM DELIVERY: Live Presentation | Live Streaming | Webinar

This Customer Transformation consulting program helps teach participants how to approach business in a human-centered way. Develop the mindset necessary to empathize with users, leading to increased satisfaction, loyalty, and revenue growth. Through group breakouts and real-world examples, participants will learn how to meet the shifting needs of their customers.

Key Takeaways

  • A 7-stage Strategy: By understanding their customers’ perspectives, participants will unlock the 7-stages of Customer Transformation that align with customers’ aspirations and generates business value.
  • Improved customer empathy: Participants will learn to put themselves in their customers’ shoes and see the world from their perspective, developing a deeper understanding of their needs, pain points, and motivations.
  • Customer Value Alignment: By the end of the workshop, participants will have gained a new perspective on how to align with their customers and the CTVA method for tracking and implementing changes in the business.
10x Workshop in Los Angeles


AI Innovation Coaching

PROGRAM DELIVERY: Live Presentation | Live Streaming | Webinar

This program is designed for teams to think beyond the ordinary and develop a mindset of 10x thinking, enabling them to generate innovative and game-changing ideas that leverage Artificial Intelligence (AI). Through interactive sessions and practical exercises, participants will learn how to identify opportunities, challenge assumptions, and push the limits of business growth.

Key Takeaways

  • A new perspective on problem-solving: Participants will learn to approach problems from a 10x thinking mindset, which means thinking beyond incremental improvements and seeking breakthrough solutions.
  • Techniques for idea generation and validation: Through practical exercises and case studies, participants will learn how to generate and test innovative ideas using rapid prototyping and user feedback techniques.
  • Confidence in innovation: By the end of the engagement, participants will gain the confidence and psychological safety to take risks and think outside the box, knowing a 10x thinking mindset can lead to revolutionary ideas.
Chris Hood at Entel Chile



PROGRAM DELIVERY: Live Presentation | Live Streaming | Webinar

This Business Coaching program is designed to empower professionals with the strategies and insights needed to excel in today’s competitive business environment. Through interactive sessions and case studies, you will gain practical skills in strategic planning, effective communication, and leadership development, all tailored to enhance business performance and team dynamics.

Key Takeaways

  • Strategic Leadership Development: Discover the core principles of effective leadership and strategic thinking that drive success and innovation in any business context. Participants will learn how to craft visionary strategies that inspire teams and drive organizational growth.
  • Enhanced Communication Skills: Gain insights into advanced communication techniques that foster clear, persuasive interactions. Participants will learn how to effectively articulate vision, negotiate successfully, and resolve conflicts, enhancing team cohesion and productivity.
  • Operational Excellence and Innovation: Learn how to streamline operations for efficiency, while fostering a culture of innovation within your team or organization. This includes practical methods for problem-solving, process improvement, and embracing change to stay ahead of market trends.
Digital Strategy



PROGRAM DELIVERY: Live Presentation | Live Streaming | Webinar

This Digital Strategy package equips participants with the tools and insights necessary to navigate the digital landscape effectively. Attendees will learn how to leverage digital tools to enhance business models, improve customer experiences, and drive growth. Learn how to align technology with business objectives and adapt to the ever-changing digital environment.

Key Takeaways

  • Comprehensive Digital Transformation Framework: Understand the key components of digital transformation and how to apply them to your business. Participants will learn to identify opportunities for digital innovation and integrate new technologies for a competitive advantage.
  • Customer-Centric Digital Strategies: Discover how to design digital experiences that meet the evolving needs of your customers. This includes techniques for utilizing data analytics, customer journey mapping, and personalized marketing.
  • Agile Implementation and Change Management: Learn agile methodologies for implementing digital strategies, ensuring quick adaptation to market changes. Participants will gain insights into managing organizational change and fostering a culture that embraces digital innovation.

Why is Customer Transformation Important?

By improving customer retention by just 5%, a company’s profits can increase by as much as 95%.

Despite the acknowledgment of the importance of customer success programs among B2B marketing executives, only 23% of them focus on a customer-centric strategy.

49% of consumers have left a brand in the past year due to poor customer experience.

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