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Recent Articles and Thoughts.
APIs
Consumers
CX
Experience-Based Design
Rethinking the API Consumer: A Paradigm Shift Towards Experience-Based API Design
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Customer Value Alignment
CVA
Existential Intelligence
Loyalty
Existential Intelligence for Customer Value Alignment & Loyalty
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B2B
B2C
C2B
Customer First
B2B Doesn’t Exist
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Additional Content.
Articles
Your Primary Responsibility as a Founder: The Customer is Always First
Articles
Rethinking the API Consumer: A Paradigm Shift Towards Experience-Based API Design
Articles
Existential Intelligence for Customer Value Alignment & Loyalty
Articles
B2B Doesn’t Exist
Articles
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Customer Transformation
Leveraging Customer-Centric Insights for Meaningful Experiences
Articles
Customer-First Innovation Strategies for 2025
Articles
Logical Intelligence in Customer Interactions to Solve Problems
Articles
Customer Trust and Success: Why Sometimes It’s Best to Say No
Articles
The Many Faces of Customer Value
Articles
The Truth and Misconceptions About Customer Success Managers
Articles
The Customer-Centric CSM Job Description Template
Articles
What Exactly is Customer Engagement in a Digital World?
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About Chris
Books
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