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About Chris
AI Workshops
Speaking
Advisory
Content
Books
Blog
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AI-Powered Customer Success
AgenticAPI
Customer Transformation
Autonomy Validation Matrix (AVM)
Qualitative AGI Model (Q-AGI)
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Recent Articles and Thoughts
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Additional Content
Articles
Churn Isn’t Failure, It’s a Message from Your Market
Articles
The Agentic AI Identity Crisis: Separating Reality from Hype
Articles
Why Trust Obliterates Intelligence in AI Adoption
Articles
The Ultimate List of 77 Churn Triggers that AI Unleashes
Articles
The AI Winter Road: History’s Lessons Warn of Today’s Bubble
Articles
The Customer-Centric AI Strategy That Lowers Project Failure
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Agent Washing: When Macros Masquerad as AI Agents
Articles
CS Best Practices to Solve the Customer Success Identity Crisis
Articles
AI-Generated Audio and the Death of Human Conversation
Articles
Platformization of AI Will Define the Next Five Years
Articles
Reasoning Revolution and the Hierarchical Model (HRM)
Articles
Safe AI: The Urgent Need for Context-Aware Safety Systems
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About Chris
AI Workshops
Speaking
Advisory
Content
Books
Blog
Podcast
Frameworks
AI-Powered Customer Success
AgenticAPI
Customer Transformation
Autonomy Validation Matrix (AVM)
Qualitative AGI Model (Q-AGI)
Work with Chris