Dive into ‘Customer Transformation’ by Chris Hood, your essential guide for success in the digital age. Harness the power of empathy, innovation, and digital acceleration. Learn from industry giants, adapt to your customers’ ever-evolving needs, and revolutionize your business strategy to exceed customer expectations and achieve sustainable growth.
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About the Book
In a rapidly evolving digital landscape, consumers expect more. Even with the array of data available, the need for a personalized and human-centric approach remains at the core of effective customer relations. Chris Hood, a former Google platform innovation and digital strategy expert with over 35 years of experience in business development, delves into this dynamic interplay in ‘Customer Transformation.’
As a thought leader, Hood develops a comprehensive guide for leaders to transform processes, organizational culture, and technologies to align with their customers’ ever-evolving needs and aspirations. The book lays out a groundbreaking seven-stage strategy for attaining customer alignment. This journey commences from a deep empathetic understanding of the customer’s perspective, incorporates the strength of people interfaces, and culminates with transformation alignment to ignite business value.
Must read 🏆
“A comprehensive, practical, and insightful guide that demystifies the connection between customer emotions and a company’s bottom line.”
“Customer Transformation is an essential companion for anyone in the business field, from owners and managers to individual employees.
Its lessons on the power of customer interaction are universally applicable and can truly set a professional apart.”
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‘Customer Transformation’ demystifies the critical components for leveraging empathy, innovation, and digital acceleration, the cornerstones of today’s most prosperous businesses. The book provides more than just a strategy; it is a blueprint for nurturing dynamic, long-term relationships that are adaptable and evolve with changing customer needs. Using case studies from industry powerhouses like Disney, Zebra Technologies, Uber, Bank of America, Shark Tank, Anheuser-Busch, ING Bank, Google, Lego, and more, Hood provides practical insights into successful customer relationship transformation. He presents a lucid model for infusing an “emotional” layer into any digital strategy to enhance consumer engagement and loyalty.
As consumer needs, preferences, and expectations shift at an unprecedented rate, businesses must adapt and realign with these changes to retain market relevance. ‘Customer Transformation’ equips executive leadership, entrepreneurs, directors, and decision-makers with the tools needed to pivot, adapt, and, most importantly, keep customers at the center of every decision. This book is an invaluable guide for sustainable growth and molding organizations that exceed customer expectations in this digital era.
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