Chris Hood - Blog

The Outside-In Perspective: A Customer Transformation Necessity

Customers wield unprecedented power today, and businesses can no longer afford to operate with an “inside-out” mindset. The digital landscape...

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The Chris Hood Digital Show - Hero Image Episode 23
Understanding Leads with Mark Osborne
Kid with Phone Ideation
Empathy and Ideation: The Twin Pillars of Customer Transformation
Empathy in Innovation, heart on phone
Human-Centered Design Principles: Innovation Plus Empathy
People Analytics with Neha Naik
People Interfaces with Voice Assistants for Customer Transformation
From Touchpoints to People Interfaces in Customer Transformation
The Chris Hood Digital Show - Sales Storytelling
Sales Storytelling with Tom Jackobs
The Chris Hood Digital Show - Ep 20
Application Development with Sardor Akhmedov
Customer-centric shopping, people standing with shopping bags
From Product-Centric Teams to Customer-Centric Organizations
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