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Recent Articles and Thoughts.
The Desire for AGI: Moving Beyond Commercial Hype to Measurable Intelligence
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CS
Customer Success
CX
Design Thinking
Strategy
Design Thinking for Customer Success: A Blueprint for Innovation, Not Sales
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Art of the Possible
Customer Success
Metrics
QBR
Evolving Customer QBRs for Future Value
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Additional Content
Articles
The Desire for AGI: Moving Beyond Commercial Hype to Measurable Intelligence
Articles
Design Thinking for Customer Success: A Blueprint for Innovation, Not Sales
Articles
Evolving Customer QBRs for Future Value
Articles
The Top 20 Most Misused Terms in AI
Articles
The “You Bias”: Why AI Thinks You’re a Genius
Articles
How Can Businesses Benefit From Employees With High Aspirational Intelligence?
Articles
Your Primary Responsibility as a Founder: The Customer is Always First
Articles
Rethinking the API Consumer: A Paradigm Shift Towards Experience-Based API Design
Articles
Existential Intelligence for Customer Value Alignment & Loyalty
Articles
B2B Doesn’t Exist
Articles
,
Customer Transformation
Leveraging Customer-Centric Insights for Meaningful Experiences
Articles
Customer-First Innovation Strategies for 2025
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About Chris
Books
Workshops
Keynotes
Media & Articles
Blog
Quotes
Videos
Podcast
Work with Chris
