Amplify your Impact
Customer-Centric Leadership in the age of AI.
Infailible challenges the ideological belief in AI, urging businesses to balance automation with human connection to maintain trust, authenticity, and meaningful customer relationships.
- Everything you need to strengthen your customer relationships.
Get a Head Start on My New Book.
Sign up for my newsletter and receive the introduction to my book for free. Be the first to know about updates, exclusive content, and the official launch on January 31! #infailible
Comprehensive Training for Customer First Mastery.
Keynote Speaking
Personalized keynotes that inspire and drive impactful customer transformation at your event or within your organization.
Strategic Workshops
Participate in tailored workshops specifically designed to equip your team with actionable, effective customer-centric strategies.
Private Sessions
Customer First consultation helps you align strategies with customer needs, fostering loyalty, enhancing experiences, and driving growth.
Comprehensive Training
Build New Skills for Holistic Customer Experience.
This workshop offers a comprehensive curriculum that covers every aspect of customer-centric leadership. From strategic planning to daily operations, you’ll gain insights that drive real-world results. Let’s discuss how your team can benefit.
Transformative results come from trusted partnerships.
Elevate Your Expertise
Unlock the Blueprint for Customer Alignment.
Mastering customer alignment is crucial in an ever-changing digital landscape. Customer Transformation offers a seven-stage strategy to elevate your business by aligning with customer needs and driving lasting value. Explore case studies and actionable insights to revolutionize your customer relationships.
Also, check out the companion book to to help nonprofits align their missions, values, and operations with stakeholders’ evolving needs in Customer Transformation for Nonprofits.
Testimonials
What clients have to say.
Chris is a great speaker and really polished. If you are looking for someone who knows their stuff, is easy to work with, and that your audience will love; He is your ideal guest for impactful sessions and workshops!
Bill Carlin
COO
Chris Hood’s presentation was brilliantly insightful and engaging. His insights were sharp and refreshing, making for a standout episode. Always a pleasure hearing from pros like him who deliver actionable strategies.
Cash Miller
CEO
Chris has extensive experience working at a top tech company (Google). He has extensive knowledge about customers experience, and the impact of artificial intelligence. I highly recommend him.
Dr. Christopher
CEO
Chris is the true definition of a thought leader and at the root of it, a leader. He leads with empathy, vision, knowledge and authenticity. He is a true asset to everyone that has the pleasure to work alongside him.
Lauren M.
Marketing Manager