Chris Hood - Blog

Putting Customers First: A Business Imperative

Revisiting the Customer-Centric Mantra The age-old adage “the customer is always right” has evolved beyond a mere catchphrase to become...

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Kid with Phone Ideation
Empathy and Ideation: The Twin Pillars of Customer Transformation
Empathy in Innovation, heart on phone
Human-Centered Design Principles: Innovation Plus Empathy
People Analytics with Neha Naik
People Interfaces with Voice Assistants for Customer Transformation
From Touchpoints to People Interfaces in Customer Transformation
The Chris Hood Digital Show - Sales Storytelling
Sales Storytelling with Tom Jackobs
The Chris Hood Digital Show - Ep 20
Application Development with Sardor Akhmedov
Customer-centric shopping, people standing with shopping bags
From Product-Centric Teams to Customer-Centric Organizations
customer-centric business from the 1900's to today
Historical Transformations in Customer-Centric Business
Man facing change management - The Chris Hood Digital Show hero image
Change Management with Kerry L. Bass
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