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Recent Articles and Thoughts.
CSM
Customer Success
Job Description
KPIs
The Truth and Misconceptions About Customer Success Managers
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CSM
Customer Transformation
Customer-Centric
Job Description
The Customer-Centric CSM Job Description Template
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Customer Engagement
Customer Journey
CX
Strategy
What Exactly is Customer Engagement in a Digital World?
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Additional Content.
Articles
Outdated Routes: Why Traditional Journey Maps Are Failing
The Chris Hood Show
People Development with Harrison Tash
Articles
Developing a Customer-Centric Culture Starts on Day Zero
The Chris Hood Show
Marketing Strategies with Eric Fulwiler
Articles
Putting Customers First: A Business Imperative
Articles
The Age of Transparency and Its Impact on Consumer Trust
Articles
How Wendy’s and Kellogg’s Reminded us to Listen to our Customers
Articles
Converging Customer Success and Digital Strategy for Ultimate CX
The Chris Hood Show
Social Engagement with Bogomil Stoev
Articles
,
Interviews
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Press
World’s Top 30 Customer Experience Professionals for 2024
The Chris Hood Show
Positive Morale with Derick Johnson
The Chris Hood Show
AI Careers with Ben Gold
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About Chris
Books
Workshops
Keynotes
Media & Articles
Blog
Quotes
Videos
Podcast
Work with Chris
