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March 15, 2024March 15, 2024

Putting Customers First: A Business Imperative

Revisiting the Customer-Centric Mantra The age-old adage “the customer is always right” has evolved beyond a mere catchphrase to become...

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Man facing change management - The Chris Hood Digital Show hero image
August 23, 2023September 26, 2023
Change Management with Kerry L. Bass
Customer Journey
August 18, 2023September 30, 2023
Customer Experience Transformation: Part of the CT Framework
Man grasping for digital controls in the air, customer transformation framework
August 15, 2023September 30, 2023
The Customer Transformation Framework
Generative AI shopping personalization robots
August 10, 2023August 13, 2023
Generative AI and Its Pivotal Role in Customer Transformation
The Chris Hood Digital Show - Episode 18 - Personal Transformation
August 7, 2023September 26, 2023
Personal Transformation with Bella Bardswell and Alicia Paterson
The meaning of Customer Transformation - Exploding Lightbulb
August 5, 2023September 30, 2023
The Meaning of Customer Transformation
Connected Moments for Customer Experience and Customer Transformation
August 4, 2023September 30, 2023
The Power of Connected Moments for Customer Transformation
The Chris Hood Digital Show Episode 17 - Innovative Cultures
July 30, 2023September 26, 2023
Innovative Cultures with Colin Duff and Mike Kaeding
Customer Transformation Cover
July 28, 2023August 9, 2023
Customer Transformation
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