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October 13, 2023October 13, 2023

Customer Transformation: AI and Social with Kate Bradley Chernis

Generative Artificial Intelligence (AI) is revolutionizing various industries, but its impact on social media is particularly transformative. While generative AI...

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The Outside-In Perspective
September 27, 2023September 30, 2023
The Outside-In Perspective: A Customer Transformation Necessity
Kid with Phone Ideation
September 21, 2023September 30, 2023
Empathy and Ideation: The Twin Pillars of Customer Transformation
Empathy in Innovation, heart on phone
September 13, 2023September 30, 2023
Human-Centered Design Principles: Innovation Plus Empathy
People Interfaces with Voice Assistants for Customer Transformation
September 6, 2023September 30, 2023
From Touchpoints to People Interfaces in Customer Transformation
customer-centric business from the 1900's to today
August 24, 2023September 30, 2023
Historical Transformations in Customer-Centric Business
Customer Journey
August 18, 2023September 30, 2023
Customer Experience Transformation: Part of the CT Framework
Man grasping for digital controls in the air, customer transformation framework
August 15, 2023September 30, 2023
The Customer Transformation Framework
Generative AI shopping personalization robots
August 10, 2023August 13, 2023
Generative AI and Its Pivotal Role in Customer Transformation
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