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Recent Articles and Thoughts.
Custome Value
CVA
CVM
Digital Strategy
The Many Faces of Customer Value
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CSM
Customer Success
Job Description
KPIs
The Truth and Misconceptions About Customer Success Managers
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CSM
Customer Transformation
Customer-Centric
Job Description
The Customer-Centric CSM Job Description Template
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Additional Content.
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Boosting Customer Success Strategies: Expert Tips for Enhanced Customer Experience
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AI-Powered Customer Experiences: Enhancing Customer Transformation
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The Future of AI-Powered Customer Experiences: A Blueprint for Success
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The Customer Cost of “Overqualification” in Hiring
Articles
Intelligent Experiences (IX) Foster Deeper Customer Relationships
Articles
How Intelligent Experiences (IX) Empower Customers
The Chris Hood Show
Entrepreneurial Mindset with Ross Buhrdorf
The Chris Hood Show
Data Strategy with Julien Willard
The Chris Hood Show
Life Adventures with Dave Albin
Articles
What are Intelligent Experiences (IX)?
Articles
Outdated Routes: Why Traditional Journey Maps Are Failing
The Chris Hood Show
People Development with Harrison Tash
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About Chris
Books
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Blog
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Work with Chris
