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Recent Articles and Thoughts.
Customer Success
Customer Trust
Sales
Customer Trust and Success: Why Sometimes It’s Best to Say No
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Custome Value
CVA
CVM
Digital Strategy
The Many Faces of Customer Value
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CSM
Customer Success
Job Description
KPIs
The Truth and Misconceptions About Customer Success Managers
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Additional Content.
The Chris Hood Show
Life Adventures with Dave Albin
Articles
What are Intelligent Experiences (IX)?
Articles
Outdated Routes: Why Traditional Journey Maps Are Failing
The Chris Hood Show
People Development with Harrison Tash
Articles
Developing a Customer-Centric Culture Starts on Day Zero
The Chris Hood Show
Marketing Strategies with Eric Fulwiler
Articles
Putting Customers First: A Business Imperative
Articles
The Age of Transparency and Its Impact on Consumer Trust
Articles
How Wendy’s and Kellogg’s Reminded us to Listen to our Customers
Articles
Converging Customer Success and Digital Strategy for Ultimate CX
The Chris Hood Show
Social Engagement with Bogomil Stoev
Articles
,
Interviews
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Press
World’s Top 30 Customer Experience Professionals for 2024
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About Chris
Books
Workshops
Keynotes
Media & Articles
Blog
Quotes
Videos
Podcast
Work with Chris