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Recent Articles and Thoughts.
Existential Intelligence for Customer Value Alignment & Loyalty
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B2B
B2C
C2B
Customer First
B2B Doesn’t Exist
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Customer Transformation
Customer-Centric
CX
Data
Insights
Leveraging Customer-Centric Insights for Meaningful Experiences
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Additional Content.
Articles
Exploring Web 2.5: The Next Frontier in Customer Engagement
Articles
What’s a Typical Customer? Redefining Personalization Strategies
Articles
Interpersonal Intelligence: Building Collaborative Teams
Articles
Inspiring Customer Loyalty Through Forward-Thinking Moral Intelligence
Articles
Moral Intelligence and Its Impact on Consumer Trust
Articles
Empowering HR for a Customer-First Culture
Articles
What is Cultural Intelligence and Its Impact on Social Media
Articles
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Customer Transformation
Digital Transformation is NOT a Customer-First Strategy
Articles
Leverage Aspirational Intelligence for Your Customer Strategy
Articles
What is Aspirational Intelligence, and Does it Matter in Business?
Articles
Why AI Falls Short in Customer Service: The Human Element Matters
Articles
Harnessing Emotional Intelligence in Customer Journey Mapping
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About Chris
Books
Workshops
Keynotes
Media & Articles
Blog
Videos
Podcast
Work with Chris
