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Recent Articles and Thoughts.

Your Primary Responsibility as a Founder: The Customer is Always First

Your Primary Responsibility as a Founder: The Customer is Always First

Rethinking the API Consumer: A Paradigm Shift Towards Experience-Based API Design

APIs Consumers CX Experience-Based Design

Rethinking the API Consumer: A Paradigm Shift Towards Experience-Based API Design

Existential Intelligence for Customer Value Alignment & Loyalty

Customer Value Alignment CVA Existential Intelligence Loyalty

Existential Intelligence for Customer Value Alignment & Loyalty

Additional Content.

Ben Phillips’ 10 Commandments of Customer Experience

November 29, 20248 min read

How to Innovate Immersive Customer Experiences

November 28, 20246 min read

Exploring Web 2.5: The Next Frontier in Customer Engagement

November 27, 20245 min read

What’s a Typical Customer? Redefining Personalization Strategies

November 26, 20246 min read

Interpersonal Intelligence: Building Collaborative Teams

November 25, 20246 min read

Inspiring Customer Loyalty Through Forward-Thinking Moral Intelligence

November 24, 20245 min read

Moral Intelligence and Its Impact on Consumer Trust

November 23, 20247 min read

Empowering HR for a Customer-First Culture

November 22, 20246 min read

What is Cultural Intelligence and Its Impact on Social Media

November 21, 20246 min read

Articles, Customer Transformation

Digital Transformation is NOT a Customer-First Strategy

November 20, 20245 min read

Leverage Aspirational Intelligence for Your Customer Strategy

November 20, 20248 min read

What is Aspirational Intelligence, and Does it Matter in Business?

November 19, 20245 min read

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