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Recent Articles and Thoughts.
Customer Transformation
Empathy
Ideation
Empathy and Ideation: The Twin Pillars of Customer Transformation
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Customer Centric
Customer Transformation
Human-Centered Design
Innovation
Human-Centered Design Principles: Innovation Plus Empathy
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Customer Centric
Customer Transformation
Multi-sensory
People Interfaces
From Touchpoints to People Interfaces in Customer Transformation
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Additional Content.
Articles
What Exactly is Customer Engagement in a Digital World?
Articles
Ben Phillips’ 10 Commandments of Customer Experience
Articles
How to Innovate Immersive Customer Experiences
Articles
Exploring Web 2.5: The Next Frontier in Customer Engagement
Articles
What’s a Typical Customer? Redefining Personalization Strategies
Articles
Interpersonal Intelligence: Building Collaborative Teams
Articles
Inspiring Customer Loyalty Through Forward-Thinking Moral Intelligence
Articles
Moral Intelligence and Its Impact on Consumer Trust
Articles
Empowering HR for a Customer-First Culture
Articles
What is Cultural Intelligence and Its Impact on Social Media
Articles
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Customer Transformation
Digital Transformation is NOT a Customer-First Strategy
Articles
Leverage Aspirational Intelligence for Your Customer Strategy
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About Chris
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