Chris Hood

Articles

Moral Intelligence and Its Impact on Consumer Trust

November 23, 20247 min read

Articles

Empowering HR for a Customer-First Culture

November 22, 20246 min read

Articles

What is Cultural Intelligence and Its Impact on Social Media

November 21, 20246 min read

Articles, Customer Transformation

Digital Transformation is NOT a Customer-First Strategy

November 20, 20245 min read

Articles

Leverage Aspirational Intelligence for Your Customer Strategy

November 20, 20248 min read

Articles

What is Aspirational Intelligence, and Does it Matter in Business?

November 19, 20245 min read

Articles

Why AI Falls Short in Customer Service: The Human Element Matters

November 18, 20246 min read

Articles

Harnessing Emotional Intelligence in Customer Journey Mapping

November 17, 20246 min read

Articles, Customer Transformation

Building a Customer-First Strategy: Leadership’s Role in Driving Transformation

November 16, 20246 min read

Articles, Customer Transformation

Customer Transformation and Intelligent Experiences (IX): The New Frontier

November 15, 20246 min read

Articles

Decentralized Cloud Is Web3’s Answer to Big Tech Monopolies

October 17, 202411 min read

Articles

Your Culture Isn’t Customer-First, It’s CEO-First: How Leaders Sabotage True Customer-Centricity

October 14, 20248 min read

Recent Articles and Thoughts.

Your Primary Responsibility as a Founder: The Customer is Always First

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Existential Intelligence for Customer Value Alignment & Loyalty

Additional Content

Moral Intelligence and Its Impact on Consumer Trust

Empowering HR for a Customer-First Culture

Digital Transformation is NOT a Customer-First Strategy

Leverage Aspirational Intelligence for Your Customer Strategy

What is Aspirational Intelligence, and Does it Matter in Business?

Why AI Falls Short in Customer Service: The Human Element Matters

Harnessing Emotional Intelligence in Customer Journey Mapping

Building a Customer-First Strategy: Leadership’s Role in Driving Transformation

Customer Transformation and Intelligent Experiences (IX): The New Frontier

Your Culture Isn’t Customer-First, It’s CEO-First: How Leaders Sabotage True Customer-Centricity

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