Articles Archives

Articles

Converging Customer Success and Digital Strategy for Ultimate CX

Chris HoodFebruary 25, 20244 min read

Articles, Interviews, Press

World’s Top 30 Customer Experience Professionals for 2024

Chris HoodFebruary 3, 20241 min read

Articles, Customer Transformation

Customer Transformation for Nonprofits

Chris HoodDecember 14, 20234 min read

Articles

Adapt Experiences with Data Analytics in Customer Transformation

Chris HoodOctober 18, 202320 min read

Articles

Amplifying Success: Tuning Into the Voice of the Customer

Chris HoodOctober 11, 20237 min read

Articles

Unlocking Growth Through Understanding Customer Aspirations

Chris HoodOctober 5, 20236 min read

Articles, Customer Transformation

The Outside-In Perspective: A Customer Transformation Necessity

Chris HoodSeptember 27, 20237 min read

Articles, Customer Transformation

Empathy and Ideation: The Twin Pillars of Customer Transformation

Chris HoodSeptember 21, 20235 min read

Articles, Customer Transformation

Human-Centered Design Principles: Innovation Plus Empathy

Chris HoodSeptember 13, 20236 min read

Articles, Customer Transformation

From Touchpoints to People Interfaces in Customer Transformation

Chris HoodSeptember 6, 20237 min read

Articles

From Product-Centric Teams to Customer-Centric Organizations

Chris HoodAugust 25, 20235 min read

Articles, Customer Transformation

Historical Transformations in Customer-Centric Business

Chris HoodAugust 24, 20234 min read

Content.

Converging Customer Success and Digital Strategy for Ultimate CX

World’s Top 30 Customer Experience Professionals for 2024

Customer Transformation for Nonprofits

Adapt Experiences with Data Analytics in Customer Transformation

Amplifying Success: Tuning Into the Voice of the Customer

Unlocking Growth Through Understanding Customer Aspirations

The Outside-In Perspective: A Customer Transformation Necessity

Empathy and Ideation: The Twin Pillars of Customer Transformation

Human-Centered Design Principles: Innovation Plus Empathy

From Touchpoints to People Interfaces in Customer Transformation

From Product-Centric Teams to Customer-Centric Organizations

Historical Transformations in Customer-Centric Business

Chris Hood

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