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Recent Articles and Thoughts.

B2B Doesn’t Exist

B2B B2C C2B Customer First

B2B Doesn’t Exist

Leveraging Customer-Centric Insights for Meaningful Experiences

Customer Transformation Customer-Centric CX Data Insights

Leveraging Customer-Centric Insights for Meaningful Experiences

Customer-First Innovation Strategies for 2025

Customer Experience Customer Transformation Innovation

Customer-First Innovation Strategies for 2025

Additional Content.

The Chris Hood Show

Change Management with Kerry L. Bass

ctAugust 23, 202334 min read

Articles, Customer Transformation

Customer Experience Transformation: Part of the CT Framework

Chris HoodAugust 18, 20235 min read

Articles, Customer Transformation

The Customer Transformation Framework

Chris HoodAugust 15, 20236 min read

Articles, Customer Transformation

Generative AI and Its Pivotal Role in Customer Transformation

Chris HoodAugust 10, 20237 min read

The Chris Hood Show

Personal Transformation with Bella Bardswell and Alicia Paterson

ctAugust 7, 202338 min read

Articles, Customer Transformation

The Meaning of Customer Transformation

Chris HoodAugust 5, 20237 min read

Articles, Customer Transformation

The Power of Connected Moments for Customer Transformation

Chris HoodAugust 4, 20235 min read

The Chris Hood Show

Innovative Cultures with Colin Duff and Mike Kaeding

ctJuly 30, 202332 min read

Strategies

Customer Transformation

Chris HoodJuly 28, 20235 min read

Articles, Customer Transformation

Customer Transformation vs. Digital Transformation

Chris HoodJuly 26, 20235 min read

Articles, Customer Transformation

‘Customer Transformation’ by Ex-Googler Chris Hood to Hit Shelves on Aug. 1, 2023

Chris HoodJuly 26, 20232 min read

The Chris Hood Show

Consumer Behavior with Anne Laffin and Joseph Lenard

ctJuly 10, 202325 min read

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