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Recent Articles and Thoughts.
APIs
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CX
Experience-Based Design
Rethinking the API Consumer: A Paradigm Shift Towards Experience-Based API Design
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Customer Value Alignment
CVA
Existential Intelligence
Loyalty
Existential Intelligence for Customer Value Alignment & Loyalty
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B2B
B2C
C2B
Customer First
B2B Doesn’t Exist
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Additional Content.
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Customer Transformation
A Customer Transformation Mindset
Articles
How Identity Management Ignites Marketing Relevancy
Articles
10 Hollywood Hacking Examples that Drive Tech Pros Up a Wall
Articles
What is Customer Transformation?
Articles
Transformation Talk with Chris Hood
Articles
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Customer Transformation
5 Tips to help Personalize Customer Experiences
Articles
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Customer Transformation
A Guide to Customer Acquisition, Conversion, and Retention
Articles
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Customer Transformation
A Dive into Customer Experience Transformation at Axis Bank
Articles
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Customer Transformation
Embracing Change can Drive Digital Transformation for Customers
Articles
2015 Digital Accelerator Awards Finalists Announced
Videos
Chris Hood shares Fox Broadcasting’s API Strategy
Articles
9 Business Plan tips for Entrepreneurs
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About Chris
Books
Workshops
Keynotes
Media & Articles
Blog
Videos
Podcast
Work with Chris