Articles Archives

Articles

How Intelligent Experiences (IX) Empower Customers

Chris HoodJune 11, 20246 min read

Articles

What are Intelligent Experiences (IX)?

Chris HoodMay 9, 20245 min read

Articles

Outdated Routes: Why Traditional Journey Maps Are Failing

Chris HoodApril 11, 20247 min read

Articles

Developing a Customer-Centric Culture Starts on Day Zero

Chris HoodMarch 22, 20247 min read

Articles

Putting Customers First: A Business Imperative

Chris HoodMarch 15, 20248 min read

Articles

The Age of Transparency and Its Impact on Consumer Trust

Chris HoodMarch 13, 20246 min read

Articles

How Wendy’s and Kellogg’s Reminded us to Listen to our Customers

Chris HoodMarch 9, 20245 min read

Articles

Converging Customer Success and Digital Strategy for Ultimate CX

Chris HoodFebruary 25, 20244 min read

Articles, Interviews, Press

World’s Top 30 Customer Experience Professionals for 2024

Chris HoodFebruary 3, 20241 min read

Articles, Customer Transformation

Customer Transformation for Nonprofits

Chris HoodDecember 14, 20234 min read

Articles

Adapt Experiences with Data Analytics in Customer Transformation

Chris HoodOctober 18, 202320 min read

Articles

Amplifying Success: Tuning Into the Voice of the Customer

Chris HoodOctober 11, 20237 min read

Content.

How Intelligent Experiences (IX) Empower Customers

What are Intelligent Experiences (IX)?

Outdated Routes: Why Traditional Journey Maps Are Failing

Developing a Customer-Centric Culture Starts on Day Zero

Putting Customers First: A Business Imperative

The Age of Transparency and Its Impact on Consumer Trust

How Wendy’s and Kellogg’s Reminded us to Listen to our Customers

Converging Customer Success and Digital Strategy for Ultimate CX

World’s Top 30 Customer Experience Professionals for 2024

Customer Transformation for Nonprofits

Adapt Experiences with Data Analytics in Customer Transformation

Amplifying Success: Tuning Into the Voice of the Customer

Chris Hood

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