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About Chris
AI Workshops
Speaking
Advisory
Content
Books
Blog
Podcast
Frameworks
AI-Powered Customer Success
AgenticAPI
Customer Transformation
Autonomy Validation Matrix (AVM)
Qualitative AGI Model (Q-AGI)
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Work with Chris
Work with Chris
Content
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Articles
Customer-First Innovation Strategies for 2025
Articles
Logical Intelligence in Customer Interactions to Solve Problems
Articles
Customer Trust and Success: Why Sometimes It’s Best to Say No
Articles
The Many Faces of Customer Value
Articles
The Truth and Misconceptions About Customer Success Managers
Articles
The Customer-Centric CSM Job Description Template
Articles
What Exactly is Customer Engagement in a Digital World?
Articles
Ben Phillips’ 10 Commandments of Customer Experience
Articles
How to Innovate Immersive Customer Experiences
Articles
Exploring Web 2.5: The Next Frontier in Customer Engagement
Articles
What’s a Typical Customer? Redefining Personalization Strategies
Articles
Interpersonal Intelligence: Building Collaborative Teams
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About Chris
AI Workshops
Speaking
Advisory
Content
Books
Blog
Podcast
Frameworks
AI-Powered Customer Success
AgenticAPI
Customer Transformation
Autonomy Validation Matrix (AVM)
Qualitative AGI Model (Q-AGI)
Work with Chris