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Recent Articles and Thoughts.
Customer Journeys
Customer Transformation
Digital Strategy
Journey Maps
Multiexperience
Outdated Routes: Why Traditional Journey Maps Are Failing
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Customer Transformation
Day Zero
HR
Onboarding
Developing a Customer-Centric Culture Starts on Day Zero
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Customer Centric
Customer Experience
Customer First
Customer Transformation
Putting Customers First: A Business Imperative
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Additional Content.
Articles
Democratizing Innovation With Business Ecosystems
Interviews
Next’21: Speed to Value with Automation Anywhere
Interviews
Digital Master Class: Leading Change
Articles
Multi-experience: The Future of Customer Journeys and Value
Articles
Cultivating a Culture of Innovation for Driving Business Value
That Digital Show
Digital Master Class: Leading Change when moving to the Cloud
Interviews
Digital Master Class: Innovation with Area 120
That Digital Show
Digital Master Class: Lessons from Google’s Area 120
Interviews
Open-sourcing Google’s Organizational Change DNA
Articles
What is a Culture of Innovation for a Business?
That Digital Show
Open-sourcing Google’s Organizational DNA
That Digital Show
Going Inside Baseball: Data-driven Audience Engagement
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About Chris
Books
Workshops
Keynotes
Media & Articles
Blog
Videos
Podcast
Work with Chris
