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Recent Articles and Thoughts.
Customer Transformation
Empathy
Ideation
Empathy and Ideation: The Twin Pillars of Customer Transformation
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Customer Centric
Customer Transformation
Human-Centered Design
Innovation
Human-Centered Design Principles: Innovation Plus Empathy
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Customer Centric
Customer Transformation
Multi-sensory
People Interfaces
From Touchpoints to People Interfaces in Customer Transformation
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Additional Content.
That Digital Show
Digital Master Class: Organizational Transformation
Articles
Democratizing Innovation With Business Ecosystems
Interviews
Next’21: Speed to Value with Automation Anywhere
Interviews
Digital Master Class: Leading Change
Articles
Multi-experience: The Future of Customer Journeys and Value
Articles
Cultivating a Culture of Innovation for Driving Business Value
That Digital Show
Digital Master Class: Leading Change when moving to the Cloud
Interviews
Digital Master Class: Innovation with Area 120
That Digital Show
Digital Master Class: Lessons from Google’s Area 120
Interviews
Open-sourcing Google’s Organizational Change DNA
Articles
What is a Culture of Innovation for a Business?
That Digital Show
Open-sourcing Google’s Organizational DNA
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About Chris
Books
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