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Recent Articles and Thoughts.
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Decentralize
Napster
Decentralized Cloud Is Web3’s Answer to Big Tech Monopolies
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CEO-First
Customer First
Customer-Centric
Your Culture Isn’t Customer-First, It’s CEO-First: How Leaders Sabotage True Customer-Centricity
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AI
Apple
CX
Digital Strategy
LLM
Apple’s Stance on AI Reasoning and Its Impact on Customer Experience
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Additional Content.
Interviews
Open-sourcing Google’s Organizational Change DNA
Articles
What is a Culture of Innovation for a Business?
That Digital Show
Open-sourcing Google’s Organizational DNA
That Digital Show
Going Inside Baseball: Data-driven Audience Engagement
Articles
Chris Hood Set to Speak at Robots and Pencils Webinar
That Digital Show
Creating a Runway for Technology Innovation with Discover
Articles
What is API-first? 5 opportunities to create business value
Interviews
Interview with Chris Hood on IT Tech Talk Podcast
Articles
How APIs are shaping the future of retail
That Digital Show
How HP Innovates with Digital Customer Experiences
That Digital Show
Speed to Value with Automation Anywhere
That Digital Show
The Evolution of Banking-as-a-Platform
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