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Recent Articles and Thoughts.
Custome Value
CVA
CVM
Digital Strategy
The Many Faces of Customer Value
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CSM
Customer Success
Job Description
KPIs
The Truth and Misconceptions About Customer Success Managers
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CSM
Customer Transformation
Customer-Centric
Job Description
The Customer-Centric CSM Job Description Template
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Additional Content.
That Digital Show
The Transformation Debrief with Zebra Technologies
Articles
How APIs expand reach and drive ROI for content producers
Articles
,
Customer Transformation
4 Secrets About Customer Transformation From Chris Hood
Articles
,
Customer Transformation
The Ultimate Customer Transformation Strategy
Articles
,
Interviews
5 Lessons for Sustaining Innovation at Scale
Articles
,
Customer Transformation
What’s the Best Customer Experience?
Articles
Five API Security Tips You Can’t Miss
That Digital Show
Embedded Finance with APIs
That Digital Show
Innovation with API First Integration
That Digital Show
Securing APIs and Applications in the Cloud
Interviews
Movies, TV, Games & Google: Podcast Interview
Interviews
Customer Centric Innovation at Scale: Video
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About Chris
Books
Workshops
Keynotes
Media & Articles
Blog
Quotes
Videos
Podcast
Work with Chris
