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Recent Articles and Thoughts.
AI
Customer Service
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Human Support
Why AI Falls Short in Customer Service: The Human Element Matters
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Customer Experience
Customer Journey
Emotional Intelligence
Journey Mapping
Harnessing Emotional Intelligence in Customer Journey Mapping
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Customer Transformation
Digital Strategy
Leadership
Management
Building a Customer-First Strategy: Leadership’s Role in Driving Transformation
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Additional Content.
Articles
Good Experiences don’t always mean Ethical Experiences
The Chris Hood Show
Women in Games with Kate Edwards and Joanie Kraut
The Chris Hood Show
Startup Law with Tom Buscaglia and Anthony Millin
The Chris Hood Show
Podcast Platforms with Zach Moreno and Deirdre Tshien
The Chris Hood Show
Digital Partnerships with Ryan Chartrand and Sudi Navile
Articles
The Role of Leadership in Digital Acceleration: A Deep Dive
The Chris Hood Show
Financial Inclusion with Wade Arnold and Michael Schlein
Articles
,
Customer Transformation
Customer Artificial Relationships
Articles
,
Customer Transformation
Customer Transformation Consulting
The Chris Hood Show
A New Podcast is Coming Soon!
Articles
Disruption and Transformation: The Google Layoffs
That Digital Show
Getting ready for Retail’s Big Show and Beyond
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About Chris
Books
Workshops
Keynotes
Media & Articles
Blog
Videos
Podcast
Work with Chris
