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The Chris Hood Show

Co-Creation with Katrin Zimmermann

December 18, 20232 min read

Articles, Customer Transformation

Customer Transformation for Nonprofits

December 14, 20234 min read

The Chris Hood Show

Artificial Intelligence with Garik Tate

October 23, 202328 min read

Articles, Customer Transformation

The Outside-In Perspective: A Customer Transformation Necessity

September 27, 20237 min read

Articles

The Workforce Truth Contact Centers Keep Ignoring

September 4, 20234 min read

Articles

From Product-Centric Teams to Customer-Centric Organizations

August 25, 20235 min read

Articles, Customer Transformation

Historical Transformations in Customer-Centric Business

August 24, 20234 min read

The Chris Hood Show

Change Management with Kerry L. Bass

August 23, 202334 min read

Articles, Customer Transformation

Customer Experience Transformation: Part of the CT Framework

August 18, 20235 min read

Articles, Customer Transformation

The Meaning of Customer Transformation

August 5, 20237 min read

Articles, Customer Transformation

The Power of Connected Moments for Customer Transformation

August 4, 20235 min read

The Chris Hood Show

Innovative Cultures with Colin Duff and Mike Kaeding

July 30, 202332 min read

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