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Design Thinking for Customer Success: A Blueprint for Innovation, Not Sales

May 1, 20258 min read

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Evolving Customer QBRs for Future Value

April 24, 20258 min read

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The Top 20 Most Misused Terms in AI

April 23, 202512 min read

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The “You Bias”: Why AI Thinks You’re a Genius

March 1, 202510 min read

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How Can Businesses Benefit From Employees With High Aspirational Intelligence?

February 15, 20255 min read

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Your Primary Responsibility as a Founder: The Customer is Always First

December 20, 20246 min read

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Rethinking the API Consumer: A Paradigm Shift Towards Experience-Based API Design

December 19, 20249 min read

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Existential Intelligence for Customer Value Alignment & Loyalty

December 12, 20246 min read

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B2B Doesn’t Exist

December 11, 20246 min read

Articles, Customer Transformation

Leveraging Customer-Centric Insights for Meaningful Experiences

December 8, 20247 min read

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Customer-First Innovation Strategies for 2025

December 6, 20246 min read

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Logical Intelligence in Customer Interactions to Solve Problems

December 5, 20246 min read

Content.

Design Thinking for Customer Success: A Blueprint for Innovation, Not Sales

Evolving Customer QBRs for Future Value

The Top 20 Most Misused Terms in AI

The “You Bias”: Why AI Thinks You’re a Genius

How Can Businesses Benefit From Employees With High Aspirational Intelligence?

Your Primary Responsibility as a Founder: The Customer is Always First

Rethinking the API Consumer: A Paradigm Shift Towards Experience-Based API Design

Existential Intelligence for Customer Value Alignment & Loyalty

B2B Doesn’t Exist

Leveraging Customer-Centric Insights for Meaningful Experiences

Customer-First Innovation Strategies for 2025

Logical Intelligence in Customer Interactions to Solve Problems

Chris Hood

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