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Recent Articles and Thoughts.
Customer Journeys
Customer Transformation
Digital Strategy
Journey Maps
Multiexperience
Outdated Routes: Why Traditional Journey Maps Are Failing
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Customer Transformation
Day Zero
HR
Onboarding
Developing a Customer-Centric Culture Starts on Day Zero
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Customer Centric
Customer Experience
Customer First
Customer Transformation
Putting Customers First: A Business Imperative
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Additional Content.
Articles
Chris Hood Set to Speak at Robots and Pencils Webinar
That Digital Show
Creating a Runway for Technology Innovation with Discover
Articles
What is API-first? 5 opportunities to create business value
Interviews
Interview with Chris Hood on IT Tech Talk Podcast
Articles
How APIs are shaping the future of retail
That Digital Show
How HP Innovates with Digital Customer Experiences
That Digital Show
Speed to Value with Automation Anywhere
That Digital Show
The Evolution of Banking-as-a-Platform
Interviews
True Cloud Confessions on That Digital Show with Chris Hood
That Digital Show
Creating Channel-less Experiences featuring Lowe’s
That Digital Show
Data Driven Retailing featuring Crate & Barrel
Articles
5 Ways Embracing Failure will Drive Innovation
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About Chris
Books
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Keynotes
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Blog
Videos
Podcast
Work with Chris
