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Recent Articles and Thoughts.
Customer Transformation
Empathy
Ideation
Empathy and Ideation: The Twin Pillars of Customer Transformation
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Customer Centric
Customer Transformation
Human-Centered Design
Innovation
Human-Centered Design Principles: Innovation Plus Empathy
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Customer Centric
Customer Transformation
Multi-sensory
People Interfaces
From Touchpoints to People Interfaces in Customer Transformation
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Happy Birthday Apigee
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Evolving Healthcare Ecosystems
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Application People Interfaces
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The Citizen Developer
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