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Recent Articles and Thoughts.
Custome Value
CVA
CVM
Digital Strategy
The Many Faces of Customer Value
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CSM
Customer Success
Job Description
KPIs
The Truth and Misconceptions About Customer Success Managers
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CSM
Customer Transformation
Customer-Centric
Job Description
The Customer-Centric CSM Job Description Template
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Additional Content.
That Digital Show
Going Inside Baseball: Data-driven Audience Engagement
Articles
Chris Hood Set to Speak at Robots and Pencils Webinar
That Digital Show
Creating a Runway for Technology Innovation with Discover
Articles
What is API-first? 5 opportunities to create business value
Interviews
Interview with Chris Hood on IT Tech Talk Podcast
Articles
How APIs are shaping the future of retail
That Digital Show
How HP Innovates with Digital Customer Experiences
That Digital Show
Speed to Value with Automation Anywhere
That Digital Show
The Evolution of Banking-as-a-Platform
Interviews
True Cloud Confessions on That Digital Show with Chris Hood
That Digital Show
Creating Channel-less Experiences featuring Lowe’s
That Digital Show
Data Driven Retailing featuring Crate & Barrel
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About Chris
Books
Workshops
Keynotes
Media & Articles
Blog
Quotes
Videos
Podcast
Work with Chris
