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Recent Articles and Thoughts.
Customer Experience
Customer Journey
Emotional Intelligence
Journey Mapping
Harnessing Emotional Intelligence in Customer Journey Mapping
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Customer Transformation
Digital Strategy
Leadership
Management
Building a Customer-First Strategy: Leadership’s Role in Driving Transformation
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AI
Customer Transformation
Innovation
Intelligent Experiences
Customer Transformation and Intelligent Experiences (IX): The New Frontier
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Additional Content.
Articles
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Customer Transformation
Customer Artificial Relationships
Articles
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Customer Transformation
Customer Transformation Consulting
Articles
Disruption and Transformation: The Google Layoffs
That Digital Show
Getting ready for Retail’s Big Show and Beyond
That Digital Show
Efficiency Engineering with Cloud FinOps at Target
That Digital Show
The Transformation Debrief: How Botify is Transforming SEO with AI
Articles
Harnessing the Power of Digital Ecosystems in Your Business
Articles
Major Types of Data Ecosystems
That Digital Show
The Transformation Debrief: Smarter Insurance on the Cloud with CNA
Interviews
How AI is Starting to Shift and Affect Business
Articles
,
Customer Transformation
Creating a Data Monetization Strategy That Works
That Digital Show
Reinventing the Fan Experience with Major League Baseball
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About Chris
Books
Workshops
Keynotes
Media & Articles
Blog
Quotes
Videos
Podcast
Work with Chris
