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Recent Articles and Thoughts.
Custome Value
CVA
CVM
Digital Strategy
The Many Faces of Customer Value
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CSM
Customer Success
Job Description
KPIs
The Truth and Misconceptions About Customer Success Managers
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CSM
Customer Transformation
Customer-Centric
Job Description
The Customer-Centric CSM Job Description Template
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Additional Content.
That Digital Show
Getting ready for Retail’s Big Show and Beyond
That Digital Show
Efficiency Engineering with Cloud FinOps at Target
That Digital Show
The Transformation Debrief: How Botify is Transforming SEO with AI
Articles
Harnessing the Power of Digital Ecosystems in Your Business
Articles
Major Types of Data Ecosystems
That Digital Show
The Transformation Debrief: Smarter Insurance on the Cloud with CNA
Interviews
How AI is Starting to Shift and Affect Business
Articles
,
Customer Transformation
Creating a Data Monetization Strategy That Works
That Digital Show
Reinventing the Fan Experience with Major League Baseball
Interviews
The Fraternity Foodie Podcast: Innovation
That Digital Show
Delivering Production Ready Industry Solutions with Google Cloud
That Digital Show
Reinventing Omnichannel Retail at Ulta Beauty
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About Chris
Books
Workshops
Keynotes
Media & Articles
Blog
Quotes
Videos
Podcast
Work with Chris
