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Articles

Your Culture Isn’t Customer-First, It’s CEO-First

October 14, 202410 min read

Articles

Putting Customers First: A Business Imperative

March 15, 20248 min read

Articles, Customer Transformation

Human-Centered Design Principles: Innovation Plus Empathy

September 13, 20236 min read

Articles, Customer Transformation

From Touchpoints to People Interfaces in Customer Transformation

September 6, 20237 min read

Articles

From Product-Centric Teams to Customer-Centric Organizations

August 25, 20235 min read

Articles, Customer Transformation

Historical Transformations in Customer-Centric Business

August 24, 20234 min read

The Chris Hood Show

Human-Centricity with Gary Garth and Michaell Magrutsche

May 15, 202327 min read

Interviews

Customer Centric Innovation at Scale: Video

February 12, 20223 min read

That Digital Show

How HP Innovates with Digital Customer Experiences

August 17, 20211 min read

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