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Articles

When AI Transforms Who the Contact Center Agent Is

March 21, 20245 min read

The Chris Hood Show

Social Engagement with Bogomil Stoev

February 5, 20243 min read

The Chris Hood Show

AI Careers with Ben Gold

January 15, 20242 min read

The Chris Hood Show

Business Automation with Quinton Newman

November 20, 20232 min read

The Chris Hood Show

Marketing Disruption with Rick Elmore

November 13, 20232 min read

The Chris Hood Show

Artificial Intelligence with Garik Tate

October 23, 202328 min read

Customer Transformation, Videos

Customer Transformation: AI and Social with Kate Bradley Chernis

October 13, 20233 min read

Articles

The Workforce Truth Contact Centers Keep Ignoring

September 4, 20234 min read

The Chris Hood Show

Application Development with Sardor Akhmedov

August 28, 202331 min read

The Chris Hood Show

Search Optimization with Brandon Leibowitz and Jesse Ringer

July 3, 202334 min read

The Chris Hood Show

Human Connectivity with Raj Goodman Anand and Jane Peacock

June 26, 202333 min read

The Chris Hood Show

Digital Adoption with Jeff Kikel and April Moss

June 19, 202328 min read

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