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About Chris
AI Workshops
Speaking
Advisory
Content
Books
Blog
Podcast
Frameworks
AI-Powered Customer Success
AgenticAPI
Customer Transformation
Autonomy Validation Matrix (AVM)
Qualitative AGI Model (Q-AGI)
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Content
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Articles
Minimal Value (MVBO): The Antidote to Outcome Paralysis
Articles
The “You Bias”: Why AI Thinks You’re a Genius
Articles
Your Primary Responsibility as a Founder: The Customer is Always First
Articles
Rethinking the API Consumer: A Paradigm Shift Towards Experience-Based API Design
Articles
Existential Intelligence for Customer Value Alignment & Loyalty
Articles
B2B Doesn’t Exist
Articles
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Customer Transformation
Leveraging Customer-Centric Insights for Meaningful Experiences
Articles
Customer-First Innovation Strategies for 2025
Articles
Logical Intelligence in Customer Interactions to Solve Problems
Articles
Customer Trust and Success: Why Sometimes It’s Best to Say No
Articles
The Many Faces of Customer Value
Articles
The Truth and Misconceptions About Customer Success Managers
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About Chris
AI Workshops
Speaking
Advisory
Content
Books
Blog
Podcast
Frameworks
AI-Powered Customer Success
AgenticAPI
Customer Transformation
Autonomy Validation Matrix (AVM)
Qualitative AGI Model (Q-AGI)
Work with Chris