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About Chris
AI Workshops
Speaking
Advisory
Content
Books
Blog
Podcast
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AI-Powered Customer Success
AgenticAPI
Customer Transformation
Autonomy Validation Matrix (AVM)
Qualitative AGI Model (Q-AGI)
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Content
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Articles
The Customer-Centric AI Strategy That Lowers Project Failure
Articles
Agent Washing: When Macros Masquerad as AI Agents
Articles
CS Best Practices to Solve the Customer Success Identity Crisis
Articles
AI-Generated Audio and the Death of Human Conversation
Articles
Platformization of AI Will Define the Next Five Years
Articles
Reasoning Revolution and the Hierarchical Model (HRM)
Articles
Safe AI: The Urgent Need for Context-Aware Safety Systems
Articles
Honest AI: We Must Teach Machines to Say “I Don’t Know”
Articles
Jerk AI: Persuasion Research and Human Psychology
Articles
The Underlying Crises of AI
Articles
AI Customer Service: Transforming Support Teams
Articles
Ten Hard Truths about AI that Everyone Must Face
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About Chris
AI Workshops
Speaking
Advisory
Content
Books
Blog
Podcast
Frameworks
AI-Powered Customer Success
AgenticAPI
Customer Transformation
Autonomy Validation Matrix (AVM)
Qualitative AGI Model (Q-AGI)
Work with Chris