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Articles

Why AI Falls Short in Customer Service: The Human Element Matters

Chris HoodNovember 18, 20246 min read

Articles

Apple’s Stance on AI Reasoning and Its Impact on Customer Experience

Chris HoodOctober 13, 20246 min read

Articles

AI in Customer Success: Revolutionizing Business Strategies

Chris HoodAugust 21, 20245 min read

Articles

AI-Powered Customer Experiences: Enhancing Customer Transformation

Chris HoodAugust 6, 20245 min read

Articles

The Future of AI-Powered Customer Experiences: A Blueprint for Success

Chris HoodAugust 1, 20245 min read

Articles

Outdated Routes: Why Traditional Journey Maps Are Failing

Chris HoodApril 11, 20247 min read

The Chris Hood Show

AI Careers with Ben Gold

ctJanuary 15, 20242 min read

Customer Transformation, Videos

Customer Transformation: AI and Social with Kate Bradley Chernis

Chris HoodOctober 13, 20233 min read

The Chris Hood Show

People Analytics with Neha Naik

ctSeptember 11, 202336 min read

Articles, Customer Transformation

Generative AI and Its Pivotal Role in Customer Transformation

Chris HoodAugust 10, 20237 min read

That Digital Show

Getting ready for Retail’s Big Show and Beyond

ctJanuary 5, 20232 min read

That Digital Show

The Transformation Debrief: How Botify is Transforming SEO with AI

ctNovember 9, 20221 min read

Content.

Why AI Falls Short in Customer Service: The Human Element Matters

Apple’s Stance on AI Reasoning and Its Impact on Customer Experience

AI in Customer Success: Revolutionizing Business Strategies

AI-Powered Customer Experiences: Enhancing Customer Transformation

The Future of AI-Powered Customer Experiences: A Blueprint for Success

Outdated Routes: Why Traditional Journey Maps Are Failing

AI Careers with Ben Gold

People Analytics with Neha Naik

Generative AI and Its Pivotal Role in Customer Transformation

Getting ready for Retail’s Big Show and Beyond

The Transformation Debrief: How Botify is Transforming SEO with AI

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