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February 2, 20251 min read

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Why AI Falls Short in Customer Service: The Human Element Matters

November 18, 20246 min read

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Apple’s Stance on AI Reasoning and Its Impact on Customer Experience

October 13, 20246 min read

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AI in Customer Success: Revolutionizing Business Strategies

August 21, 20245 min read

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AI-Powered Customer Experiences: Enhancing Customer Transformation

August 6, 20245 min read

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The Future of AI-Powered Customer Experiences: A Blueprint for Success

August 1, 20245 min read

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Outdated Routes: Why Traditional Journey Maps Are Failing

April 11, 20247 min read

The Chris Hood Show

AI Careers with Ben Gold

January 15, 20242 min read

Customer Transformation, Videos

Customer Transformation: AI and Social with Kate Bradley Chernis

October 13, 20233 min read

The Chris Hood Show

People Analytics with Neha Naik

September 11, 202336 min read

Articles, Customer Transformation

Generative AI and Its Pivotal Role in Customer Transformation

August 10, 20237 min read

That Digital Show

Getting ready for Retail’s Big Show and Beyond

January 5, 20232 min read

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Infailible

Why AI Falls Short in Customer Service: The Human Element Matters

Apple’s Stance on AI Reasoning and Its Impact on Customer Experience

AI in Customer Success: Revolutionizing Business Strategies

AI-Powered Customer Experiences: Enhancing Customer Transformation

The Future of AI-Powered Customer Experiences: A Blueprint for Success

Outdated Routes: Why Traditional Journey Maps Are Failing

AI Careers with Ben Gold

People Analytics with Neha Naik

Generative AI and Its Pivotal Role in Customer Transformation

Getting ready for Retail’s Big Show and Beyond

Chris Hood

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