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About Chris
AI Workshops
Speaking
Advisory
Content
Books
Blog
Podcast
Frameworks
AgenticAPI
Autonomy Threshold Theorem
Nomotic AI
Customer Transformation
Qualitative AGI Model (Q-AGI)
Multidimension Journey Mapping
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Content
.
Articles
Contact Center AI Governance by Design, Not by Reaction
Articles
Contact Centers Need Governance as Intelligent as their Agents
Articles
When AI Transforms Who the Contact Center Agent Is
Articles
Why Most Contact Centers Don’t Deliver True Integration
Articles
The Workforce Truth Contact Centers Keep Ignoring
Articles
Sentiment Analysis Changed Everything We Knew about CSAT
Articles
The Human Voice Never Left: Why Voice AI Is Finally Delivering
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About Chris
AI Workshops
Speaking
Advisory
Content
Books
Blog
Podcast
Frameworks
AgenticAPI
Autonomy Threshold Theorem
Nomotic AI
Customer Transformation
Qualitative AGI Model (Q-AGI)
Multidimension Journey Mapping
Work with Chris