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Recent Articles and Thoughts.
CSM
Customer Success
Job Description
KPIs
The Truth and Misconceptions About Customer Success Managers
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CSM
Customer Transformation
Customer-Centric
Job Description
The Customer-Centric CSM Job Description Template
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Customer Engagement
Customer Journey
CX
Strategy
What Exactly is Customer Engagement in a Digital World?
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Additional Content
Articles
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Interviews
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Press
World’s Top 30 Customer Experience Professionals for 2024
The Chris Hood Show
Positive Morale with Derick Johnson
The Chris Hood Show
AI Careers with Ben Gold
The Chris Hood Show
Co-Creation with Katrin Zimmermann
Articles
,
Customer Transformation
Customer Transformation for Nonprofits
The Chris Hood Show
Positive Cultures with Matthew Rolnick
The Chris Hood Show
Market Appeal with Shannon Peel
The Chris Hood Show
Business Automation with Quinton Newman
The Chris Hood Show
Marketing Disruption with Rick Elmore
The Chris Hood Show
Agile Innovation with Joseph Azar
Interviews
Customer Transformation: Interview with Chris Hood on Simpli.fi TV
The Chris Hood Show
Human Resources with Tom Applegarth
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About Chris
Books
Workshops
Keynotes
Media & Articles
Blog
Quotes
Videos
Podcast
Work with Chris
