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CUSTOMER TRANSFORMATION
Dive into ‘Customer Transformation‘ by Chris Hood, your essential guide for success in the digital age. Harness the power of empathy, innovation, and digital acceleration. Learn from industry giants, adapt to your customers’ ever-evolving needs, and revolutionize your business strategy to exceed customer expectations and achieve sustainable growth.
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MY LATEST
Blog Posts
Human-Centered Design Principles: Innovation Plus Empathy
From Touchpoints to People Interfaces in Customer Transformation
Some of my Achievements
35 years
I am a strategist, author, and executive with over 35 years of experience.
30 countries
Executives from over 30 countries have visited my workshops and engagements.
500+ companies
I've had the privilege of advising hundreds of companies on their digital journeys.
6 years
I spent 6 years at Google developing award-winning thought leadership and marketing.
$26B growth
I've helped executives substantially grow their business and customer satisfaction.
4M listeners
Hosted multiple podcast conversations to a total audience of 4M listeners.
BRANDS I'VE WORKED WITH
HOW CAN I HELP?
My Services
Coaching
The most effective way to collaborate with me is during a 1:1 session. Together we can openly discuss customer transformation, business challenges, and develop a strategic map for your company’s success.
Workshops
The most successful way to align teams with your customers is to meet and spend time on a whiteboard. Together with your leadership teams, we can design and define what transformation is for you.
Speaking
Want to impact a larger audience, I’m available for speaking engagements and events where I can interact with a crowd and network with peers to share stories and lessons learned.