Customer Transformation Archives

Articles, Customer Transformation

Empathy and Ideation: The Twin Pillars of Customer Transformation

Chris HoodSeptember 21, 20235 min read

Articles, Customer Transformation

Human-Centered Design Principles: Innovation Plus Empathy

Chris HoodSeptember 13, 20236 min read

Articles, Customer Transformation

From Touchpoints to People Interfaces in Customer Transformation

Chris HoodSeptember 6, 20237 min read

Articles, Customer Transformation

Historical Transformations in Customer-Centric Business

Chris HoodAugust 24, 20234 min read

The Chris Hood Show

Change Management with Kerry L. Bass

ctAugust 23, 202334 min read

Articles, Customer Transformation

Customer Experience Transformation: Part of the CT Framework

Chris HoodAugust 18, 20235 min read

Articles, Customer Transformation

The Customer Transformation Framework

Chris HoodAugust 15, 20236 min read

Articles, Customer Transformation

Generative AI and Its Pivotal Role in Customer Transformation

Chris HoodAugust 10, 20237 min read

Articles, Customer Transformation

The Meaning of Customer Transformation

Chris HoodAugust 5, 20237 min read

Articles, Customer Transformation

The Power of Connected Moments for Customer Transformation

Chris HoodAugust 4, 20235 min read

The Chris Hood Show

Innovative Cultures with Colin Duff and Mike Kaeding

ctJuly 30, 202332 min read

Strategies

Customer Transformation

Chris HoodJuly 28, 20235 min read

Content.

Empathy and Ideation: The Twin Pillars of Customer Transformation

Human-Centered Design Principles: Innovation Plus Empathy

From Touchpoints to People Interfaces in Customer Transformation

Historical Transformations in Customer-Centric Business

Change Management with Kerry L. Bass

Customer Experience Transformation: Part of the CT Framework

The Customer Transformation Framework

Generative AI and Its Pivotal Role in Customer Transformation

The Meaning of Customer Transformation

The Power of Connected Moments for Customer Transformation

Innovative Cultures with Colin Duff and Mike Kaeding

Customer Transformation

Chris Hood

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