One of the biggest challenges modern organizations face is implementing change successfully. Our rapidly changing world often generates a strategic imperative to change: Unless we make things different, our business will not succeed, or last. Ultimately, change leadership is about creating a shared understanding within your organization of the change required to achieve success. In this episode, Chris Hood and Natalie Piucco welcome Anna Baird, Head of Culture and Innovation for Customer Success at Google Cloud, and Sarah Masotti, Digital Transformation Lead at Google Cloud, to walk through a Master Class on change leadership, and the importance of communication and psychological safety to support organizations on their cloud transformation journey.
