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Recent Articles and Thoughts.
The “You Bias”: Why AI Thinks You’re a Genius
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How Can Businesses Benefit From Employees With High Aspirational Intelligence?
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Your Primary Responsibility as a Founder: The Customer is Always First
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Additional Content.
Articles
Customer Trust and Success: Why Sometimes It’s Best to Say No
Articles
The Many Faces of Customer Value
Articles
The Truth and Misconceptions About Customer Success Managers
Articles
The Customer-Centric CSM Job Description Template
Articles
What Exactly is Customer Engagement in a Digital World?
Articles
Ben Phillips’ 10 Commandments of Customer Experience
Articles
How to Innovate Immersive Customer Experiences
Articles
Exploring Web 2.5: The Next Frontier in Customer Engagement
Articles
What’s a Typical Customer? Redefining Personalization Strategies
Articles
Interpersonal Intelligence: Building Collaborative Teams
Articles
Inspiring Customer Loyalty Through Forward-Thinking Moral Intelligence
Articles
Moral Intelligence and Its Impact on Consumer Trust
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About Chris
Books
Workshops
Keynotes
Media & Articles
Blog
Quotes
Videos
Podcast
Work with Chris
