Keynote Speaker.
Chris Hood is a customer experience keynote speaker with three decades spent on the front lines of the customer relationship, from running theaters and hotel operations to leading experience strategy at Google and Fox. He helps leaders see their business the way customers do, cut through technology hype, and turn customer insight into decisions people actually act on. Book him for conferences, offsites, and leadership summits.
Download my one sheet and share it with your team.
Practical Solutions for Your Customer Transformation.
Cut confusion, pick the right problems, and move to execution. I diagnose misalignment, vague use cases, vendor noise, governance gaps, and data risks. Audiences leave with clear decisions, a ranked use case list, a customer workflow blueprint, a board-ready guardrails checklist, and a 30-60-90 plan with owners and KPIs.
Key Takeaways.
Problem diagnosis
Identify misalignment, vague use cases, vendor noise, and data risks.
Prioritized AI use cases
Rank 3 to 5 high-impact opportunities with clear selection criteria.
Customer workflow blueprint
Map tasks to tools and APIs with roles, safeguards, and handoffs.
Governance and risk
Leave with a board-ready guardrails checklist and approval path.
AI readiness
Confirm sources, access, lineage, and privacy requirements.
Execution plan
A 30-60-90 roadmap with owners, KPIs, and review cadence.
Engage, Inspire, Transform.
Keynote Speaking
Keynotes that cut through hype and give leaders a clear CX strategy. Expect real use cases, actionable frameworks, and a call to act the same day.
Strategic Workshops
Align executives on priorities, map agentic workflows, and leave with a 90 day AI roadmap. Lock in guardrails, roles, and first pilots ready to run.
Executive Advisory
Partner with me to pick high impact use cases, design governance, guide vendor choices, and build the cadence that ships outcomes and reduces risk.
Previous Presentations.
Customer First. Technology Last
Why the order matters, and how it works
Fixing the Gap Between Strategy and the Customer
Align teams, metrics, and outcomes
Moving From CX+AI Pilot to Scale Without Chaos
Build 90 day plans with accountable owners
Building a Customer Operating Model That Works
Clarify roles, cadence, incentives, and handoffs across silos
Reducing AI Risk in Real Operations
Identify failure paths and mitigate before launch
Orchestrating RAG and Tools for Reliability
Design retrieval and tool flows that execute
Building an AI Operating Model that Works
Clarify roles, cadence, incentives, and handoffs
Measuring Experience That Leaders Trust
Set new KPIs that predict loyalty, review honestly
Modernizing Vendor Evaluation and Buy or Build
Ask sharper questions, avoid lock in
Managing Human First in an AI World
Protect trust while scaling real automation
Turning Data Into Decisions and Actions
Link events to owners, SLAs, outcomes
Accelerating AI for Customer Success and CX
Automate right tasks and prove impact