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Recent Articles and Thoughts.
Customer Journeys
Customer Transformation
Digital Strategy
Journey Maps
Multiexperience
Outdated Routes: Why Traditional Journey Maps Are Failing
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Customer Transformation
Day Zero
HR
Onboarding
Developing a Customer-Centric Culture Starts on Day Zero
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Customer Centric
Customer Experience
Customer First
Customer Transformation
Putting Customers First: A Business Imperative
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Additional Content
That Digital Show
The Cloud CapEx Myth with Jon Naseath
Interviews
Social Media and AI with Kate Bradley Chernis
That Digital Show
The Convergence of Social Media and AI with Kate Bradley Chernis
That Digital Show
APIs and a Culture of Innovation with Warren Chuei
That Digital Show
Agile Economics to Empower Cloud Strategies
That Digital Show
Data and API Monetization with APM Terminals
That Digital Show
Generating Perpetual Value from IT Investments with Eric Ranta
That Digital Show
Leveraging the Cloud to Avoid Value Gaps with Lafayette Howell
That Digital Show
Happy Birthday Apigee
Videos
Chris Hood presents Game-Changing Strategies to Drive Value
That Digital Show
High Tech for Higher Education
That Digital Show
The State of API Economy 2021
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About Chris
Books
Workshops
Keynotes
Media & Articles
Blog
Quotes
Videos
Podcast
Work with Chris
