Quotes & Ramblings
AI shapes our future, but human imagination, compassion, and courage define its purpose.
Saying 'AI is here to stay' sounds like someone's prediction from 65 years ago.
AI itself is not the problem. The infallible ideology of AI is.
Accept the risk of failure. Embracing failures creates positive moments of innovation.
Employees want to feel they are a part of something greater than themselves.
Businesses can reap significant benefits when they efficiently nurture, execute, and incentivize innovation.
You must be able to connect every technology decision back to a specific, documentable customer value proposition.
The biggest challenge in technology is the ability to adapt as needed to whatever the market demands.
It's no longer about trying to transform. It's about accelerating your digital outcomes to keep up with consumer demands.
Transformation isn't a tech upgrade, it's a mindset shift.
Customer Transformation never stops, because customers never stay the same.
Transformation succeeds when aspirations and business strategy move together.
Every forced upsell is a betrayal of customer trust and a confession of greed.
Customer Success isn't about sales. If it were, we'd call it sales success.
What you call B2B should be called C2B; Customers to Business Value.
GenAI isn't making people smarter, it's making them copy-paste experts.
AI gives easy answers, but easy answers don't build real knowledge.
Exaggerating AI's potential isn't just optimism, it's deception in disguise.
The best innovations emerge where leadership values bold ideas over safe decisions.
The deliberate action of working on a positive culture is one of the best things a leader can do.
All data is good data, unless it's data you don't ask for.
Autonomy means acting independently. Automation means executing tasks. AI hype thrives on blurring that line.
The gap between agentic AI's promises and capabilities exposes its inefficiencies and creates an autonomy illusion.
Those chasing hype lose, while those who see through it build progress. AI is no different.
Outside-in thinkers start by asking what the customer needs, then build digital strategies from there.
Customer first. Technology Last. Transformation fails when priorities are reversed.
Believing you know what your customers want before asking them will cost you those customers.
Digital transformation disrupted the reason companies needed to transform in the first place, their customers.
Rather than focus on how your business will interface with technology, consider how your customers will interface with you.
Business disruption is the one constant that most digital organizations seem to ignore.
Customer Transformation isn't about new tech, it's about deeper connections.
AI Isn't thinking for you. It's making you stop thinking altogether.
February 12, 2015 - Companies that fail to meet expectations risk losing customers to competitors who are better equipped to cater to their needs.
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