Quotes & Ramblings
Accept the risk of failure. Embracing failures creates positive moments of innovation.
Saying 'AI is here to stay' feels like listening to someone's predictions from 65 years ago.
AI itself is not the problem. The infallible ideology of AI is.
Every forced upsell is a betrayal of customer trust and a confession of greed.
Autonomy means acting independently. Automation means executing tasks. AI hype thrives on blurring that line.
Those chasing hype lose, while those who see through it build progress. AI is no different.
Believing you know what your customers want before they tell you what they want will cost you those customers.
All data is good data, unless it's data you don't ask for.
Exaggerating AI's potential isn't just optimism - it's deception in disguise.
Business disruption is the one constant that most digital organizations seem to ignore.
Digital Transformation disrupted the reason companies needed to transform in the first place: their customers.
The gap between agentic AI's promises and capabilities exposes its inefficiencies and creates an autonomy illusion.
What you call B2B should be called C2B: customers to business value.
It's no longer about trying to transform. It's about accelerating your digital outcomes to keep up with consumer demands.
The deliberate action of working on a positive culture is one of the best things a leader can do.
Personalized marketing feels like stalking when your customer support can't even get someone's name right.
APIs are the digital nervous system connecting your people, processes, and products together.
Outside-in thinkers start by asking what the customer needs, then build digital strategies from there.
Employees want to feel they are a part of something greater than themselves.
Customer Success isn't about sales. If it were, we'd call it Sales Success.
The biggest challenge in technology is the ability to adapt as needed to whatever the market demands.
The line for misunderstanding and misrepresenting AI is thin, and too many cross it without realizing they've left the truth behind.
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